Supercommunicators: How to Unlock the Secret Language of Connection
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Supercommunicators: How to Unlock the Secret Language of Connection
NEW YORK TIMES BESTESLLER • From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life
“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden Potential
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect.
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.
With his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.
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There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
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- Any item returned more than 14 days after delivery
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You can still make an exchange for all products you purchase for 14 days. (In the new legal regulation, only if a defective, faulty or other product than your order is delivered, your exchange cargo will be covered by the seller.) If you have changes such as size, color, the cargo fee you send to us will be covered by the consumer. You can access the relevant new legal regulation from Article 11 at https://www.resmigazete.gov.tr/eskiler/2022/08/20220823-2.htm.
jesminda.com and Jesminda stores in other countries. Products you purchase from a different sales point are not included in our 2-year warranty. You should know that Jesminda provides this warranty coverage in-house.
- If the product you purchased is in the class of Water Bowl, Food Bowl, Direct Food Contact Products and you have used the product, unfortunately it cannot be included in the warranty. Such products cannot be returned and cannot be resold if they are used in accordance with the consumer rights laws of all countries in terms of hygiene. Therefore, it is useful to definitely check the products before using them after purchasing our products such as water bowls. In cases such as defective, faulty, manufacturer's error, you can return the food contact products that you have not used after purchasing them within 30 days unconditionally and request an exchange or a full refund.
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** If the product you purchased arrives to you defective, faulty or defective, (You must notify us of this situation within 14 days at the most before using the product. If you use the product, unfortunately you may lose this right.)
** You have the right to a one-to-one replacement for all cases that may occur due to reasons not caused by you (tearing, breaking, tearing, contact with water or liquid, burning, washing outside of washing instructions, using food contact products). This right is valid for 2 years in all countries. For example, if you bought a pencil case and the product was broken by you, this will not be covered by the warranty, but if your pencil case was broken due to reasons such as spontaneous wear and tear within 2 years of use, it will be covered by the warranty, but the final decision here is provided by the expert opinion of Jesminda International Stores Return Acceptance Department.
** If the product arrived without any faults but is faulty due to a situation arising from use, we recommend that you first contact the Jesminda team. Generally, a free part replacement or, considering the user's continuity in Jesminda, the Jesminda customer representative can take the initiative to approve your return even if it is out of warranty.
** For example, you bought a product and never used it, but your 14-day legal return period in your country has expired. In this case, you can contact the Jesminda team. We would like you to know that we accept the return of products in their unused packaging for up to 60 days.
Important: We would like to remind you that the warranty coverage is only valid for our DINOSSI BRANDED products. Other branded products that you will purchase are not included in the warranty coverage. These warranty conditions are valid for the products that Jesminda manufactures itself. It is valid for all products where you see Jesminda in each product title and product brand information.
All other branded products are out of warranty, if our users order a different branded product, return and exchange rights vary depending on the country, but do not forget that you can return or exchange all other branded products that are not used within 14 to 30 days in all countries. Moreover, you can do this service with free shipping.
